Refund Policy
CASH VOUCHER CAN BE AVAILED 72 HOURS BEFORE CHECK IN
The cash voucher may be redeemed by informing our reservations team at least 72 hours (3 days) prior to the intended check-in date. Redemption is subject to property availability and prior confirmation by True Host. Guests are kindly requested to plan their stay accordingly to ensure a smooth booking experience.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.